Privacy Policy

Welcome to Seasons Pizza. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Seasons Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your information when you visit our website pizz-seasons.click, place orders, or otherwise interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all users of our website and services located in the United States. We comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Seasons Pizza is a food service business operating in the United States. Our contact details are as follows:

For any privacy-related questions, concerns, or requests, please contact us using the information provided in the Contact Us section at the end of this document.

2. Information We Collect

We collect various types of information in connection with our operations and your use of our website and services. The categories of information we collect include:

2.1 Personal Information You Provide Directly

When you interact with Seasons Pizza — whether by placing an order, creating an account, subscribing to our newsletter, contacting our support team, or participating in promotions — you may provide us with personal information such as:

• Contact Information: Full name, email address, mailing address, billing address, delivery address, and phone number.
• Account Credentials: Username, password, and security questions if you create an account on our platform.
• Payment Information: Credit card numbers, debit card details, billing address, and other financial data necessary to process your orders. Note that payment data is processed by secure third-party payment processors and we do not store your full payment card details on our own servers.
• Order Information: Details about the food items you order, special instructions, order history, and preferences.
• Communication Data: Any messages, feedback, or complaints you send to us via email, contact forms, or other communication channels.
• Promotion and Survey Data: Information provided when you participate in contests, promotions, surveys, or loyalty programs.

2.2 Information Collected Automatically

When you visit our website pizz-seasons.click, we and our third-party service providers automatically collect certain technical and usage data, including:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), device identifiers, and screen resolution.
• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, search terms used on our site, and navigation paths through our website.
• Log Data: Server log files that record activity on our website, including access times, error logs, and request data.
• Location Data: General geographic location based on your IP address. If you permit location access through your browser or mobile device, we may also collect more precise location data to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 7 for more details).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Delivery Partners: Third-party delivery platforms or logistics partners may share order fulfillment and delivery status information with us.
• Payment Processors: Our payment service providers confirm transaction success, failure, or fraud indicators.
• Analytics Providers: Services such as Google Analytics may provide aggregated and anonymized data about website traffic and user behavior.
• Social Media Platforms: If you interact with us on social media or use social login features, we may receive basic profile information in accordance with your privacy settings on those platforms.
• Marketing Partners: Third-party advertising networks may provide us with data about your interests and online behavior for targeted advertising purposes.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, driver's license numbers, precise geolocation data (beyond delivery addresses you provide), racial or ethnic origin, religious beliefs, or health information. If such information is inadvertently shared with us, we will delete it promptly upon discovery. To the extent we process any sensitive personal information as defined under applicable laws such as the CPRA, we will do so only for the purposes permitted by law.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including coordinating delivery or pickup arrangements.
• Managing your account and providing customer support.
• Sending order confirmations, receipts, delivery updates, and status notifications.
• Processing payments and preventing fraudulent transactions.
• Resolving disputes and handling complaints or refund requests.

3.2 Website Improvement and Analytics

• Analyzing website usage patterns to improve our website's functionality, design, and user experience.
• Conducting internal research and development to enhance our menu offerings, pricing, and delivery services.
• Monitoring website performance, diagnosing technical problems, and ensuring website security.
• Compiling aggregated, anonymized statistics about website traffic and user behavior.

3.3 Marketing and Communications

• Sending you promotional emails, special offers, discounts, and newsletters about Seasons Pizza products and services, subject to your communication preferences.
• Personalizing your experience on our website by displaying relevant menu items, offers, and content based on your order history and preferences.
• Running targeted advertising campaigns through third-party advertising networks and social media platforms.
• Notifying you about changes to our menu, pricing, policies, or terms of service.

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations.
• Responding to lawful requests from government authorities, law enforcement agencies, or courts.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Seasons Pizza, our customers, and the public.
• Detecting, investigating, and preventing fraudulent, unauthorized, or illegal activities.

3.5 Loyalty and Promotional Programs

• Administering loyalty rewards programs, contests, sweepstakes, and promotions.
• Tracking and awarding loyalty points or rewards based on your purchase history.
• Notifying you of special offers available through our loyalty program.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our website and delivering our services. These providers may have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data. Such service providers include:

• Payment Processors: Companies that securely process credit card and debit card transactions on our behalf.
• Delivery Partners: Third-party delivery services or logistics companies that fulfill your food orders.
• Cloud Hosting Providers: Platforms that host our website and store data securely.
• Email Service Providers: Platforms used to send transactional and marketing emails.
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior.
• Customer Support Tools: Platforms used to manage customer inquiries and support tickets.
• Advertising Networks: Third-party ad networks used to deliver targeted advertising campaigns.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Complying with a court order, subpoena, or other legal obligation.
• Responding to requests from law enforcement agencies or government authorities.
• Exercising or defending legal claims or rights.
• Preventing or addressing fraud, security issues, or technical problems.

4.3 Business Transfers

In the event of a merger, acquisition, asset sale, bankruptcy, or other business reorganization, your personal information may be transferred to the acquiring entity or successor business. We will notify you of any such change via email or a prominent notice on our website, and you will have the opportunity to opt out of having your information transferred if applicable law requires such notice.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data — which cannot reasonably be used to identify you — with third parties for research, analytics, marketing, or other purposes.

4.5 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so.

5. Data Security

The security of your personal information is a top priority for Seasons Pizza. We implement a variety of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction, including:

5.1 Technical Safeguards

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website.
• Secure Payment Processing: Payment transactions are processed through PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to monitor and protect our network infrastructure.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.

5.2 Administrative Safeguards

• Regular staff training on data protection and privacy best practices.
• Privacy and security policies that govern how employees handle personal information.
• Vendor due diligence to ensure third-party service providers meet appropriate security standards.

5.3 Physical Safeguards

• Restricted access to physical locations where data is stored or processed.
• Secure disposal of physical records containing personal information.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights as required by applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To opt out, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to what is necessary to perform the services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

6.2 Rights for All United States Users

Regardless of your state of residence, you have the following general rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information about you.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements and legitimate business needs.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request by:

• Email: [email protected]
• Website: pizz-seasons.click

We will verify your identity before processing your request. You may be required to provide information sufficient to verify that you are the person about whom the request is made. We will respond to verifiable requests within 45 days, or as otherwise required by applicable law. In some cases, we may need additional time to respond, in which case we will notify you.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization signed by you or a valid power of attorney.

7. Cookies and Tracking Technologies

Our website pizz-seasons.click uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience and collect usage data.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of our website, such as maintaining your shopping cart and login session. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting information about page visits, traffic sources, and navigation patterns.
• Functionality Cookies: Allow our website to remember your preferences, such as language settings, delivery addresses, and order history.
• Advertising and Targeting Cookies: Used to deliver relevant advertisements to you based on your interests and online behavior, both on our website and on third-party websites.

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance's opt-out tool at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy, available on our website at pizz-seasons.click.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention periods apply:

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and disposal procedures. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, and our services are not directed to children under 18.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13 years of age without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without appropriate consent, we will take immediate steps to delete that information from our records.

If you believe that a child under 18 has provided us with their personal information without parental consent, please contact us immediately at [email protected] so that we can take appropriate action.

Parents and guardians who believe their child has submitted personal information to us should contact us using the details in the Contact Us section below. We will promptly investigate and take appropriate action.

10. International Data Transfers

Seasons Pizza operates within the United States. However, some of our third-party service providers, including cloud hosting providers, analytics platforms, and payment processors, may process data in jurisdictions outside of the United States.

When your personal information is transferred internationally, we take appropriate measures to ensure that such transfers are conducted in accordance with applicable privacy laws and that your data remains protected to a standard consistent with this Privacy Policy. These measures may include:

• Entering into data processing agreements with third-party service providers that include appropriate contractual protections.
• Using service providers that are certified under recognized data privacy frameworks.
• Ensuring that recipient countries or organizations provide adequate levels of data protection.

By using our website and services, you acknowledge and agree that your information may be transferred to and processed in countries other than the United States, which may have different data protection laws. We will always ensure appropriate safeguards are in place for such transfers.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Seasons Pizza. This Privacy Policy does not apply to those third-party platforms. We are not responsible for the privacy practices of third-party websites, and we encourage you to read the privacy policies of any third-party sites you visit.

Links to third-party websites or services do not constitute our endorsement of those websites or services, nor do they imply affiliation with their operators.

12. Social Media and Third-Party Login

Our website may offer you the ability to log in or register using third-party social media accounts (such as Facebook, Google, or Apple). If you use these features, we may receive basic profile information from the respective social media platform in accordance with your privacy settings on that platform. We use this information only for authentication and account management purposes.

When you interact with our social media pages or accounts, the respective social media platform may collect information about you in accordance with their own privacy policies, over which we have no control.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how to respond to DNT signals. Our website does not currently respond to DNT browser signals. We will update this section if our practices change in the future.

California residents may also be entitled to know that we do not respond to "Do Not Track" signals under the California Online Privacy Protection Act (CalOPPA). For more information about your California privacy rights, please see Section 6.1 above.

14. Filing Complaints with Data Protection Authorities

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate data protection authority.

14.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission enforces consumer protection laws, including those relating to unfair or deceptive privacy practices. You may file a complaint with the FTC at:

• Website: ftc.gov/complaint
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency, which is responsible for enforcing the CCPA/CPRA:

• Website: cppa.ca.gov
• Email: [email protected]

14.3 State Attorney General Offices

Residents of other states may also have the right to file complaints with their respective state attorney general offices regarding violations of state privacy laws. We encourage you to research the applicable privacy enforcement agency in your state.

Before filing a complaint with a regulatory authority, we encourage you to contact us directly at [email protected] so that we have the opportunity to address your concerns promptly and fairly.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post the revised Privacy Policy on our website at pizz-seasons.click.
• Where required by law or deemed appropriate, notify you via email at the address associated with your account.

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us regarding a privacy request, please provide:

• Your full name and contact information.
• A clear description of your request or concern.
• Any relevant account information (such as your registered email address) to help us locate your records.

We aim to respond to all privacy-related inquiries within 45 days of receipt. For complex requests, we may require additional time and will notify you accordingly.