Refund Policy

Last Updated: April 24, 2026

1. Introduction

At Seasons Pizza, we are committed to delivering the highest quality food and the best possible customer experience. We understand that sometimes an order may not meet your expectations, and we want to make the resolution process as smooth and straightforward as possible.

This Refund Policy outlines your rights and our obligations when it comes to refunds, cancellations, partial credits, and exchanges for food orders placed through our website at pizz-seasons.click. By placing an order with us, you agree to the terms outlined in this policy.

Our refund practices are consistent with applicable United States consumer protection laws, including guidelines enforced by the Federal Trade Commission (FTC) under the FTC Act. Customers located in California may also have additional rights under the California Consumer Privacy Act (CCPA/CPRA) and California consumer protection statutes.

2. Eligibility Conditions for Refunds

Not every order situation automatically qualifies for a refund. The following conditions must generally be met for a refund request to be considered eligible:

• Incorrect Order: You received an item that differs substantially from what you ordered (e.g., wrong pizza toppings, wrong size, or a completely different product).
• Missing Items: One or more items from your confirmed order were not included in your delivery or pickup.
• Food Quality Issues: The food you received was undercooked, spoiled, contaminated, or otherwise unfit for consumption at the time of delivery or pickup.
• Significant Delivery Delay: Your order arrived significantly later than the estimated delivery time communicated at checkout, and the delay was caused by our operations rather than external factors such as severe weather or circumstances beyond our control.
• Damaged Food: Your order arrived in a condition that rendered it clearly inedible due to damage caused during preparation or delivery.
• Duplicate Charges: You were charged more than once for the same order due to a technical or billing error on our end.

Refunds will generally not be granted for subjective dissatisfaction with taste preferences, spice levels that were accurately described on the menu, or minor cosmetic differences in food presentation, provided the food meets quality and safety standards.

3. Timeframes for Refund Requests

Timeliness is critical when requesting a refund for a food order. We operate under the following timeframe guidelines:

Requests submitted outside of these windows may not be eligible for a full refund and will be reviewed on a case-by-case basis at our discretion.

4. Non-Refundable Items and Situations

Certain items and circumstances are not eligible for refunds. Please review the following non-refundable categories:

• Consumed or substantially consumed food: If more than half of the food item has been eaten, a refund based on food quality concerns will not be issued.
• Customized special orders: Orders made with specific custom modifications that were delivered as requested are not eligible for refunds due to taste dissatisfaction.
• Promotional or discounted items: Items purchased under special promotions, using discount codes, or during limited-time offers may be non-refundable unless they are defective or incorrect.
• Delivery fees: Delivery charges are non-refundable unless the delivery was never completed or the order was cancelled before dispatch.
• Orders affected by customer error: If an incorrect delivery address was provided by the customer, or if the customer was unavailable to receive the delivery after multiple attempts, refunds will not be issued.
• Force majeure situations: Delays or failures caused by natural disasters, extreme weather conditions, power outages, or other events beyond our reasonable control are not grounds for a refund.
• Expired promotional credits: Any store credits or vouchers that have passed their stated expiration date are non-refundable and non-transferable.

5. How to Request a Refund — Step-by-Step

To request a refund, please follow the steps outlined below carefully. Incomplete requests may delay the review process.

1. Step 1 — Gather Your Order Information: Locate your order confirmation number, the date and time of your order, and the email address used when placing the order. This information is included in your order confirmation email.
2. Step 2 — Document the Issue: If applicable, take clear photographs of the incorrect, missing, damaged, or unsatisfactory food item(s) as soon as you discover the issue. Visual evidence greatly assists our review process.
3. Step 3 — Contact Us: Reach out to our customer support team using one of the methods listed below. Provide your order number, a description of the issue, and any supporting photos or documentation.
4. Step 4 — Await Acknowledgment: Our customer support team will acknowledge your request within 1 business day and may follow up with additional questions or requests for clarification.
5. Step 5 — Review and Decision: Our team will review your request and notify you of the outcome — whether a full refund, partial refund, store credit, or denial — within 3 to 5 business days of receiving all necessary information.
6. Step 6 — Refund Issued: If your refund is approved, it will be processed using the method described in Section 6 of this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the processing timeline depends on the original payment method used at checkout:

Please note that while we process refunds promptly upon approval, additional delays may occur due to your bank's or payment processor's internal handling times. Seasons Pizza is not responsible for delays caused by third-party financial institutions.

7. Partial Refunds

In some situations, a partial refund may be more appropriate than a full refund. Partial refunds may be issued under the following circumstances:

• Only a portion of the order was incorrect, missing, or unsatisfactory while the rest of the order was delivered accurately and in acceptable condition.
• A discount or promotional credit was applied to the original order, in which case the refund amount will be proportionally adjusted.
• The food quality issue was minor and affected only a component of the order (e.g., one incorrect topping out of several that were correct).
• The delivery was significantly late, but the food was eventually delivered and was still of acceptable quality upon arrival.
• Store credit was partially used toward the purchase, in which case only the cash-paid portion may be eligible for monetary refund.

The determination of partial refund amounts will be made by our customer support team based on a fair assessment of each individual case.

8. Exchange Policy

Due to the perishable and time-sensitive nature of food products, traditional item exchanges are generally not available in the same way they are for retail goods. However, Seasons Pizza does offer the following exchange-like resolutions:

• Order Replacement: If you received the wrong item, we may offer to prepare and deliver the correct item to you at no additional charge, subject to operational capacity and your location's delivery hours at the time of the issue.
• Store Credit in Lieu of Exchange: In cases where a physical replacement is not feasible, we will issue a store credit equivalent to the value of the incorrect or unsatisfactory item(s), which can be applied to a future order.
• Correction on Next Order: For minor order discrepancies, we may apply a credit or complimentary item to your next order as a gesture of goodwill.

Exchange requests must be made within the same timeframes outlined in Section 3 of this policy. We reserve the right to determine the most appropriate resolution based on the nature and circumstances of each request.

9. Cancellation Policy

Order cancellations are subject to the following terms, as food preparation typically begins shortly after an order is placed:

9.1 Cancellation Before Preparation Begins

If you wish to cancel your order, you must do so within 5 minutes of placing the order and before our kitchen team has begun preparation. To cancel, please contact us immediately via phone or email (contact details in Section 11). If the cancellation is accepted, you will receive a full refund processed according to your payment method.

9.2 Cancellation After Preparation Has Begun

Once food preparation has begun, cancellations are generally not accepted, and no refund will be issued, as ingredients and labor have already been committed. However, we may consider issuing a store credit in exceptional circumstances at our sole discretion.

9.3 Cancellation After Dispatch

Orders that have already been dispatched for delivery cannot be cancelled. If you refuse delivery upon arrival without a valid reason covered under Section 2 of this policy, no refund will be issued.

9.4 Seasons Pizza Initiated Cancellations

In rare instances, we may need to cancel your order due to ingredient unavailability, operational issues, or service outages in your area. In such cases, you will receive a full refund to your original payment method and will be notified promptly by email or phone.

10. Dispute Resolution Process

We are committed to resolving all refund and order-related disputes fairly and efficiently. If you are not satisfied with the outcome of your refund request, you may escalate your concern through the following process:

10.1 Internal Escalation

If your initial refund request was denied or you disagree with the outcome, you may request a secondary review by contacting us at [email protected] with the subject line "Refund Dispute — [Your Order Number]". Please include all relevant documentation, correspondence, and your reason for disputing the initial decision. A senior member of our customer service team will review your case within 5 business days.

10.2 External Dispute Options

If you remain unsatisfied after our internal review, you have the following options:

• FTC Complaint: You may file a complaint with the Federal Trade Commission at reportfraud.ftc.gov if you believe our refund practices violate federal consumer protection laws.
• State Attorney General: You may contact your state's Attorney General office for consumer protection assistance.
• Credit Card Chargeback: As a last resort, you may initiate a chargeback through your bank or credit card provider. However, we strongly encourage you to exhaust our internal resolution process first, as chargebacks can take significantly longer to resolve.
• Better Business Bureau (BBB): You may file a complaint with the BBB, and we are committed to responding to and resolving all BBB complaints in a timely manner.

We strongly prefer to resolve all disputes directly and encourage customers to give us the opportunity to make things right before seeking external remedies.

11. Contact Information for Refund Requests

To submit a refund request or for any questions regarding this policy, please contact the Seasons Pizza customer support team using the information below:

When contacting us, please provide the following information to help us process your request efficiently:

• Your full name
• Order confirmation number
• Date and time of the order
• Email address used to place the order
• A clear description of the issue
• Supporting photos or documentation (if applicable)

Our customer support team is available during regular business hours and strives to respond to all inquiries within 1 business day.

12. Changes to This Refund Policy

Seasons Pizza reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website and services following any changes constitutes your acceptance of the revised policy. If a change materially affects your rights, we will make reasonable efforts to notify you via email or a notice on our website.

13. Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States. Customers located in California may have additional rights under California state law, including but not limited to the California Consumer Protection Act and related statutes. Nothing in this policy limits any rights you may have under applicable federal or state consumer protection laws.